At Tressifine, your satisfaction is our priority. If you need to return an item for any reason, we're here to make the process as smooth as possible.

Return Process

To initiate a return, simply visit the "My Orders" page in your account, locate the order you wish to return, and click "Make a return". Follow the instructions provided to complete the return process.

Return Timeframe

All items must be returned within 30 days from the date of receipt. Exceptions apply during special promotional periods, such as Black Friday and Christmas shopping season. Items purchased between November 15th and December 15th can be returned until January 15th of the following year.

Return Conditions

All returned items must be new, unwashed, and in the same condition as when received, with all tags intact.

Exchange Policy

We do not offer direct exchanges. To exchange for a different size or product, please initiate a return for the original item and place a new order. Exchanges for incorrect or damaged products are exempt from fees.

Return Shipping Costs

Return shipping costs vary based on the reason for return. Damaged or incorrect items will incur no return shipping fees. However, returns due to size or preference will have return shipping costs deducted from the refund or at the customer's expense.

Amending/Cancelling Orders

For amendments or cancellations, please contact our customer service team promptly. Once an order is successfully placed, changes or cancellations may not be possible. Contact details can be found in your order confirmation email or on our website.

We're committed to assisting you throughout the return process. For any inquiries or further assistance, feel free to reach out to us at hello@tressifine.com.

Our return policy aims to provide a transparent and hassle-free experience for our customers. Should you require any adjustments or have specific requests, please inform us, and we'll be glad to accommodate them.