Questions about a product, an order, delivery, or a return are handled directly by Tressifine. Please use the contact form on this page or email us so we can review the details and give you a written response.
Support at a glance
Email: support@tressifine.com
Business contact number: +86 131 2983 5781
Normal response time: 1-2 business days
Support hours: Monday through Friday, excluding public holidays
Telephone availability: limited; email or the contact form is recommended for order support
How to contact us
Customer support is primarily provided through email and the contact form. Telephone calls might not be answered immediately. Written support helps us keep order numbers, photos, tracking records, and agreed resolutions together so your request can be handled accurately.
For the fastest review, include:
- your full name and the email address used at checkout;
- your order number, if your message is about an order;
- a short description of what you need help with; and
- clear photos of the product, packaging, shipping label, or visible issue when relevant.
Please do not send passwords, full payment-card numbers, card security codes, or other sensitive financial information. Tressifine will not ask for these details by email or through the contact form.
Response times
We normally reply within 1-2 business days, Monday through Friday, excluding public holidays. Messages received outside support hours are reviewed on the next business day.
If you have not received a reply after 2 business days, check your spam or junk folder and confirm that your email address was entered correctly. You may then send a follow-up with the same order number so we can locate the earlier message.
Order and delivery help
Order changes or cancellations
Contact us as soon as possible. We will try to help before sourcing, inspection, packing, or carrier handoff progresses, but a change or cancellation cannot be guaranteed after fulfillment has started.
Tracking or delayed delivery
Include your order number and tracking number, if available. Review our Shipping Policy for processing, transit, tracking, address, and delivery-area information.
Returns, damage, missing items, or an incorrect product
Contact us before sending anything back. Include your order number and relevant photos so we can provide the correct next step. Review our Return & Refund Policy for eligibility, evidence, return authorization, and refund timing.
Business information
Store and brand: Tressifine
Registered operator: 东莞市万江物屿电子商务工作室
English reference: Dongguan Wanjiang Wuyu E-commerce Studio (Individual Business)
Unified Social Credit Code (China): 92441900MAKKURR86Y
Business contact number: +86 131 2983 5781
Registered business address:
广东省东莞市万江街道莞穗路万江段30号华宇大厦2栋701房
Room 701, Building 2, Huayu Building, No. 30 Guansui Road, Wanjiang Section, Wanjiang Subdistrict, Dongguan, Guangdong, China
Tressifine is an online-only ecommerce business. This address is not a retail store and does not provide walk-in customer service.
Do not send returns to the registered business address without authorization. The correct return location can depend on the product and the approved resolution. Contact us first and follow the return instructions we provide in writing.
Our responsibility
Tressifine may work with third-party suppliers and shipping partners to source, inspect, prepare, and transport products. Tressifine remains your seller and point of contact for the order. You will not be asked to resolve an order problem directly with a supplier or freight partner.
Need help?
Use the contact form or email support@tressifine.com.
Last updated: August 31, 2026