We want you to know what happens before you order, after your parcel arrives, and if something is not right. This policy explains the return process in plain language.
Last updated: August 31, 2026
Policy at a glance
Return requests: within 30 days after delivery
Support response: normally within 1-2 business days
Approved refunds: returned to the original payment method
Tressifine remains responsible for your order.
Some items may ship directly from a fulfillment partner, but you will never be asked to resolve an order problem with the supplier. Contact Tressifine and we will handle the support process with you.
You may request a return within 30 days after the order is marked delivered. To be eligible, the item must be in the condition in which you received it and suitable for resale.
You may carefully inspect the shade, texture, and length before deciding, but please keep the hair secured in its original ties and packaging. Items that show signs of installation, wear, or alteration cannot be accepted for a change-of-mind return because of hygiene and product integrity.
Items clearly marked as personalized, made to order, or final sale before purchase may have different return conditions. This does not affect rights that cannot be excluded under applicable consumer law.
Returns sent without authorization, sent to an unconfirmed address, or sent cash on delivery may be delayed or refused.
Please inspect your order soon after delivery. If an item is missing, incorrect, damaged in transit, or has a manufacturing defect, contact us as soon as reasonably possible with your order number and clear photos.
After reviewing the issue, we will offer an appropriate resolution, which may include a replacement, a partial refund, or a full refund. When the problem is our error, we will not charge you for reasonable return shipping. Nothing in this section limits any mandatory consumer rights.
Tressifine covers reasonable authorized return shipping or provides another suitable resolution.
The customer is responsible for return shipping and any related carrier charges.
No restocking fee is charged for an eligible return.
Any original delivery charge is non-refundable unless the return results from our error or applicable law requires otherwise.
We will email you after the returned item arrives and has been inspected. If the return is approved, we will initiate the refund to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may need additional time to post the funds to your account. If more than 10 business days have passed since our refund approval email and the funds are not visible, contact us so we can check the transaction.
If a returned item is not eligible, we will explain the reason and discuss the available options before taking further action.
We do not process direct exchanges. For a different shade, length, texture, or product, request a return for the eligible original item and place a new order. If we sent the wrong item, contact us before placing another order so we can resolve it at no additional cost to you.
Email us as soon as possible if you need to change or cancel an order. We will try to help before fulfillment begins, but we cannot guarantee a change or cancellation after the order has entered processing or has shipped. If cancellation is no longer possible, the regular return rules apply after delivery.
Return destinations can vary by item and fulfillment location. Use only the address in your Tressifine return authorization. For a change-of-mind international return, the customer is responsible for return postage, customs handling, and other carrier charges unless applicable law provides otherwise.
We are not responsible for a return that is lost because it was sent without tracking or to an address that we did not authorize.
Some Tressifine products may be stored, packed, or shipped by third-party fulfillment partners or suppliers in a different location from our business address. Tressifine is the seller shown on this website and remains your point of contact for order support, returns, and refunds.
This policy describes Tressifine's standard return process. It does not exclude, restrict, or replace any consumer right or remedy that cannot legally be limited in the country or region where you live. Where mandatory law provides stronger rights, those rights apply.
Need help with an order?
Email support@tressifine.com and include your order number so we can locate the purchase quickly.
We normally reply within 1-2 business days, Monday through Friday, excluding public holidays.
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