We prepare each order through a short fulfillment process before it enters international transit. This policy separates processing time from carrier transit time so you can understand the full delivery estimate before ordering.
Last updated: August 31, 2026
Shipping at a glance
Order processing: normally 3-6 business days
Contiguous United States transit after dispatch: normally 7-12 business days
Estimated order-to-delivery time for the contiguous United States: normally 10-18 business days
Tracking activation: usually within 1-2 business days after carrier acceptance
Tressifine remains responsible for your order.
Our suppliers and shipping partners help us fulfill orders, but Tressifine is your point of contact. You will not be asked to resolve an order problem with a supplier or freight partner.
Some products are sourced after an order is placed. Before international shipping begins, an order normally moves through the following stages:
These stages overlap where possible, so our combined order-processing estimate is normally 3-6 business days. Processing time is separate from the international transit estimate.
If an item is unavailable or does not pass our inspection, we will not silently substitute a different texture, shade, length, or product. We will contact you if we need approval for a change or if processing will take materially longer than expected.
After the parcel is accepted and dispatched by our international shipping partner, delivery to an eligible address in the contiguous United States normally takes 7-12 business days.
Including order processing, the normal estimate from order confirmation to delivery is 10-18 business days.
We currently ship only to destinations available at checkout. For supported destinations outside the contiguous United States, delivery after dispatch commonly takes approximately 10-25 business days, depending on the country, customs process, local carrier, and route available at the time of shipment.
Contact support@tressifine.com before ordering if you need a current estimate for a specific country or region.
Business days are Monday through Friday and exclude public holidays affecting our suppliers, processing location, shipping partners, customs offices, or destination carriers.
Delivery estimates are not guaranteed delivery dates. Customs inspections, address verification, severe weather, peak-season volume, public holidays, and other carrier disruptions can cause delays outside our direct control. If a material delay becomes known to us, we will provide an update when reasonably possible.
We will send tracking information to the email address used at checkout after the shipping partner accepts the parcel and a tracking number is assigned.
Tracking does not always show movement immediately. It normally becomes active within 1-2 business days after carrier acceptance. A short gap between receiving the tracking number and seeing the first scan does not necessarily mean the parcel has stopped moving.
If tracking has not updated after 3 business days, or if the parcel is past the estimated delivery window, email us with your order number so we can investigate with the shipping partner.
Our standard United States route serves eligible addresses in the contiguous United States. It does not use the same service for Alaska, Hawaii, Puerto Rico, Guam, other United States territories, APO/FPO/DPO addresses, military addresses, or PO Boxes.
If you need delivery to one of these locations, contact us before ordering. We will check whether an alternative tracked service is available and explain any different price or delivery estimate before shipment.
Please provide a complete street address, apartment or unit number where applicable, city, state or province, postal code, recipient name, email address, and reachable phone number. Carriers may be unable to deliver when information is incomplete or does not match the postal code.
Email us immediately if you notice an address error. We will try to help before fulfillment progresses, but an address cannot always be changed after procurement, packing, or carrier handoff has begun. Additional carrier charges caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.
Any shipping charge that applies to your order is shown at checkout before payment. Free-shipping promotions, when offered, may be limited by destination, order value, or promotional terms.
For standard shipments to eligible addresses in the contiguous United States using our current route, routine import clearance is included in the shipping arrangement. For other destinations, import duties, taxes, brokerage fees, or local handling charges may be collected by local authorities or carriers unless checkout expressly states that they are included.
Customs rules can change and are controlled by the destination country. Contact us before ordering if you need clarification about the route currently available to your destination.
Email support@tressifine.com as soon as possible if you need to change or cancel an order. We will try to help before procurement or packing begins, but we cannot guarantee a change or cancellation after fulfillment has started or the parcel has been handed to a carrier.
If cancellation is no longer possible, the regular Return & Refund Policy applies after delivery.
We normally consolidate items into one parcel after inspection. If an order must be split because products are fulfilled from different locations or a delay would otherwise hold the entire order, we will provide separate tracking details. We will not add an unapproved shipping charge after checkout.
If a parcel arrives damaged, an item is missing, or you receive the wrong product, contact us as soon as reasonably possible. Include your order number and clear photos of the product, outer packaging, shipping label, and any visible damage.
If tracking shows delivered but you cannot find the parcel, first check the delivery location, household members, neighbors, building reception, and any safe place used by the local carrier. Then contact us so we can help open an investigation.
If tracking stops updating for an unusual period or the parcel is past the estimated delivery window, contact Tressifine rather than the supplier. We will work with the shipping partner and explain the available resolution. Nothing in this policy limits any mandatory consumer right or remedy that applies where you live.
Need help with delivery?
Email support@tressifine.com and include your order number and, if available, the tracking number.
We normally reply within 1-2 business days, Monday through Friday, excluding public holidays.
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