Shipping policy
We prepare each order through a short fulfillment process before it enters international transit. This policy separates processing time from carrier transit time so you can understand the full delivery estimate before ordering.
Last updated: October 28, 2026
Shipping at a glance
Order processing: normally 3-6 business days
Contiguous United States transit after dispatch: normally 7-12 business days
Estimated order-to-delivery time for the contiguous United States: normally 10-18 business days
Tracking activation: usually within 1-2 business days after carrier acceptance
Tressifine remains responsible for your order.
Our suppliers and shipping partners help us fulfill orders, but Tressifine is your point of contact. You will not be asked to resolve an order problem with a supplier or freight partner.
How order fulfillment works
Some products are sourced after an order is placed. Before international shipping begins, an order normally moves through the following stages:
- Product allocation and transfer: the selected product is confirmed with our supplier and transferred from Guangzhou to our order-processing location in Dongguan. This normally takes 1-3 business days.
- Inspection and repacking: we check the product details and visible condition, then prepare protective retail packaging. This normally takes 1-2 business days.
- Carrier handoff: the prepared parcel is sent from Dongguan to our international shipping partner in Shenzhen. This normally takes about 1 business day.
These stages overlap where possible, so our combined order-processing estimate is normally 3-6 business days. Processing time is separate from the international transit estimate.
If an item is unavailable or does not pass our inspection, we will not silently substitute a different texture, shade, length, or product. We will contact you if we need approval for a change or if processing will take materially longer than expected.
Delivery estimates
Contiguous United States
After the parcel is accepted and dispatched by our international shipping partner, delivery to an eligible address in the contiguous United States normally takes 7-12 business days.
Including order processing, the normal estimate from order confirmation to delivery is 10-18 business days.
Current service area
Online checkout supports eligible street addresses in the contiguous United States, Germany, and mainland France. Available products and order limits depend on the delivery destination. Other countries and territories are not currently enabled.
Contact support@tressifine.com before ordering if you need a current estimate for a specific country or region.
What counts as a business day?
Business days are Monday through Friday and exclude public holidays affecting our suppliers, processing location, shipping partners, customs offices, or destination carriers.
Delivery estimates are not guaranteed delivery dates. Customs inspections, address verification, severe weather, peak-season volume, public holidays, and other carrier disruptions can cause delays outside our direct control. If a material delay becomes known to us, we will provide an update when reasonably possible.
Tracking your order
We will send tracking information to the email address used at checkout after the shipping partner accepts the parcel and a tracking number is assigned.
You can follow your parcel on our tracking page: tressifine.com/pages/track-order. If the number does not return a result, paste it into 17track (17track.net) — our shipping partner's numbers are tracked there.
Tracking does not always show movement immediately. It normally becomes active within 1-2 business days after carrier acceptance. A short gap between receiving the tracking number and seeing the first scan does not necessarily mean the parcel has stopped moving.
If tracking has not updated after 3 business days, or if the parcel is past the estimated delivery window, email us with your order number so we can investigate with the shipping partner.
Delivery areas and address requirements
United States address limitations
Our standard United States route serves eligible addresses in the contiguous United States. It does not use the same service for Alaska, Hawaii, Puerto Rico, Guam, other United States territories, APO/FPO/DPO addresses, military addresses, or PO Boxes.
If you need delivery to one of these locations, contact us before ordering. We will check whether an alternative tracked service is available and explain any different price or delivery estimate before shipment.
Address accuracy
Please provide a complete street address, apartment or unit number where applicable, city, state or province, postal code, recipient name, email address, and reachable phone number. Carriers may be unable to deliver when information is incomplete or does not match the postal code.
Email us immediately if you notice an address error. We will try to help before fulfillment progresses, but an address cannot always be changed after procurement, packing, or carrier handoff has begun. Additional carrier charges caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.
Shipping charges, duties, and taxes
Germany and mainland France
Eligible 1–3Pack options can be ordered online when the total net hair weight in the order is 300g or less. Some options are unavailable through online checkout because they need a separate shipping arrangement.
For a 4Pack option, a combined order above 300g, or an option not offered at checkout, request a shipping quote before payment. A quote request is unpaid: we confirm the items, delivery address, shipping charge and delivery estimate before providing a payment link.
| Total net hair weight | Germany | Mainland France |
|---|---|---|
| 100g | US$6.52 | US$6.72 |
| 200g | US$7.64 | US$7.99 |
| 300g | US$9.10 | US$10.05 |
The amount shown at checkout is the shipping charge for the eligible order. Shipping is charged separately from product prices. The United States delivery estimate does not apply to France or Germany; contact us for the applicable current estimate before ordering if you need a specific delivery window.
French overseas territories, military addresses, PO Boxes and unsupported carrier areas are outside this service. French postal codes beginning with 97, 98 or 99 are not served by this route. Contact us before payment if your address needs a separate route.
Contiguous United States
Shipping is charged separately from the product price and is based on the total net hair weight in your order. The shipping amount is shown at checkout before payment.
| Total net hair weight | U.S. standard shipping |
|---|---|
| 100g | US$5.91 |
| 200g | US$7.29 |
| 300g | US$8.63 |
| 400g | US$9.97 |
These rates apply to eligible addresses in the contiguous United States. For orders above 400g total net hair weight or destinations not supported at checkout, contact us for a shipping quote before payment. We do not offer free standard shipping under this schedule.
For standard shipments to eligible addresses in the contiguous United States, Germany and mainland France using our current quoted routes, routine import clearance is included in the shipping arrangement. If a separate route or shipping quote is required, we explain the shipping charge and any known import charges before issuing a payment link.
Customs rules can change and are controlled by the destination country. Contact us before ordering if you need clarification about the route currently available to your destination.
Order changes and cancellations
Email support@tressifine.com as soon as possible if you need to change or cancel an order. We will try to help before procurement or packing begins, but we cannot guarantee a change or cancellation after fulfillment has started or the parcel has been handed to a carrier.
If cancellation is no longer possible, the regular Return & Refund Policy applies after delivery.
Split shipments
Your order may arrive in separate parcels. There is no additional shipping charge after payment simply because we split the shipment. When your order is dispatched, we will provide the available tracking details for each parcel. Parcels may arrive on different days.
Missing, damaged, or delivery-problem parcels
If a parcel arrives damaged, an item is missing, or you receive the wrong product, contact us as soon as reasonably possible. Include your order number and clear photos of the product, outer packaging, shipping label, and any visible damage.
If tracking shows delivered but you cannot find the parcel, first check the delivery location, household members, neighbors, building reception, and any safe place used by the local carrier. Then contact us so we can help open an investigation.
If tracking stops updating for an unusual period or the parcel is past the estimated delivery window, contact Tressifine rather than the supplier. We will work with the shipping partner and explain the available resolution. Nothing in this policy limits any mandatory consumer right or remedy that applies where you live.
Contact us
Need help with delivery?
Email support@tressifine.com and include your order number and, if available, the tracking number.
We normally reply within 1-2 business days, Monday through Friday, excluding public holidays.